Rose & Lily will accept returns of new, unused & completely packaged product for full refund or exchange from a purchase on our website within 14 days of order date. We reserve the right to refuse the return if these requirements are not met. We do our best to ensure our products are free of any manufacturing defects.We will credit your original method of payment; excluding delivery (unless the product is faulty or not as ordered) Proof of purchase, such as a copy of your original receipt or gift receipt is required for reimbursement of the full purchase price. Sale items cannot be returned or exchanged
If you purchased your items from one of our retailers, please contact the retailer for their return policy. We cannot accept returns for items purchased through a retailer.
Please email us with details of the product prior to returning it.
Our return address is:
Rose & Lily Returns
PO Box 3280
Newmarket, QLD, 4051, AUSTRALIA